如何寫好商務郵件？

        因為時差、嚴謹性等緣故，商界的大多數人和外國客戶溝通都是以電子郵件為主，詢盤、還盤、合同這些都需要書面溝通手段。學習商務英語寫作以及掌握電子郵件寫作技巧是必不可少的。如何才能保證寫的電子郵件合乎規范呢？如何寫好商務郵件？

1. Subject Line     

主題線

Always have a subject line that summarises briefly and clearly the contents of the message (example: Re: Summary of Our Meeting with ABC Suppliers).

始終要有一條主題線，簡要而清晰地概括消息的內容（例如：我們與ABC供應商的會議摘要）。

2. Simplified Sentences     

簡化句子

Don’t make your email look overcrowded by trying to use too many technical terms or long words. It is good to use complex and compound-complex sentences, but ensure that they are easy to understand.

不要試圖用太多的專業術語或冗長的詞語使你的郵件看起來過于擁擠。使用復雜句和復合句是很好的，但是要確保它們很容易理解。

The most common mistake that many of our students make is to translate directly from their own language. This can often lead to confusing sentences. A popular rule that you could adapt is to use the KISS Test – Keep It Short and Simple.

我們許多學生犯的最普遍的錯誤是直接從他們自己的語言中翻譯。這常常會出現導致令人困惑的句子。你能適應的一個流行規則是使用KISS測試——保持簡短和簡單。

3. Think of who your reader is going to be     

想想你的讀者會是誰

Is it a colleague, a client or your boss? Should the email be informal or formal? Most business emails these days have a neutral tone. Note the difference between Informal and Formal:

是同事、客戶還是老板？電子郵件應該是非正式的還是正式的？現在大多數商務郵件都是中性的。注意非正式和正式之間的區別。

4. Be very careful of capital letters, punctuation, spelling and basic grammar     

要注意大寫字母、標點符號、拼寫和基本語法

While these can be tolerated in informal emails, they are very important in business emails as they are an important part of the image you create. Give yourself time to edit what you’ve written before you push that Send button.

雖然這些可以在非正式郵件中得到容忍，但它們在商務電子郵件中非常重要，因為它們是您創建的映像的重要組成部分。在推送按鈕之前，給自己一些時間編輯你所寫的內容。

In today’s busy world, it’s very easy to send out many emails without checking them thoroughly: as an English learner, you should make a conscious effort to double check before sending.

在當今繁忙的世界里，很容易不仔細檢查就發送很多郵件：作為一個英語學習者，你應該有意識地在發送前仔細檢查一下。

5. Think about how direct or indirect you want to be

想想你要直率表達還是委婉表達

In some cultures, it is common practice to be very direct in email correspondence. However, this can cause a problem if you’re writing to someone in another country and in a language that is not your mother tongue. They might find your directness rude and possibly offensive.

在某些文化中，在電子郵件通信中是非常直接的。然而，如果你寫信給另一個國家的人，用一種不是你母語的語言，這會引起一個問題。他們可能會覺得你是直率無禮，甚至是冒犯。

6. Be positive!      

保持積極！

Look at these words: helpful, good question, agreed, together, useful, I will do my best, mutual, opportunity.

看看這些單詞：有用的，好問題，同意，一起，有用，我會盡我所能，相互，機會。

Now look at these: busy, crisis, failure, forget it, I can’t, it’s impossible, waste, hard.

現在看看這些：忙碌，危機，失敗，忘記它，我不能，這是不可能的，浪費，努力。

The words you use show your attitude to life, so choose your words wisely.

你用的詞語表達了你對生活的態度，所以明智地選擇你的語言。

7. Get feedback     

得到反饋

Try and get some feedback on the emails that you write. This could be from your English Teacher or someone you know whose English is at a good level.

試著從你寫的郵件中得到一些反饋。這可能來自你的英語老師或你認識的人，他們的英語水平很好。

Study the English in any emails you receive. If it is a well-written email, look carefully at some of the language used. Start your own phrase book by collecting a bank of phrases from what you hear or read all around you; they may be useful in the future.

在收到的任何郵件中學習英語。如果是一封寫得很好的電子郵件，請仔細查看所使用的一些語言。從你周圍所聽到或讀到一切中，收集一組短語來開始你自己的短語書，它們將來可能有用。

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