銀行英語口語——Reporting a Missing Bank Book or Bank Card 存折/銀行卡掛失

生活中的我們免不了也會有丟三落四的時候，如果是小物品還好，萬一丟的是存折或銀行卡，我們應該怎么辦呢？是的，這時候我們就需要到銀行辦理掛失業務。今天我們就來學習一些有關存折或銀行卡掛失的英語用語吧。

存折/銀行卡掛失常用英語單詞
operating profit 營業利潤
retain v.保持，保留
revenue n.收入
share capital股本
shareholder股東
subsidiary n.子公司； adj.附屬的
turnover n. 營業額
profit and loss account 損益賬戶


存折/銀行卡掛失常用英語句子
顧客用語 
① Is this the right window for reporting losses？
這是掛失窗口嗎？
② I need to report a missing Bank Card and Book.
我要掛失一個銀行卡和存折。
③ What's the procedure for reporting losses？I can still use my account，can’t I？
如何辦理掛失的手續呢？我還能用我的賬戶吧，是不是？
④ What am I supposed to do for money until then？
在那之前用錢我應該怎么辦呀？
⑤ So, I can get my new card today？ 
那么，我今天能拿到新的卡了？

職員用語 
① What I need you to do is tell me the account holder’s name, the account number，the amount deposited and your PIN number, please. 
我需要您做的是，請您告訴我賬戶持有人的名字、賬號、存款金額和您的密碼。
② What's the procedure for reporting losses？ 
如何辦理掛失的手續呢？
③ When we issue you with a new card and book we would recommend that you change your PIN number.
在我們給您發新的卡和存折時，我們會建議您更改密碼。
④ What I need you to do first is fill in these forms, with as much detail as possible.
我需要您做的就是先盡可能詳細地填寫這些表。
⑤ If you bring some ID with you it’s possible for you to make a withdrawal over the counter if you need to.
如果您帶著身份證件的話您是可以在需要時到柜臺辦理取錢業務的。
⑥ You will also have to come in and fill out some forms.
您還得來一趟，填一些表格。


存折/銀行卡掛失口語情景對話
A: Hello, IMBF Bank, how can I help you ?
B : I need to report a missing Bank Card and Book. 
A: OK Sir. Could you tell me the account holder’s name, the account number, the amount in the account and your PIN number, please？
B: Well, the account's in my name. Patrick Dean, that’s D-E-A-N, The account number is 15273478841. There was about 20,000 RMB inside.
A: OK, Sir. Almost there, I Just need your PIN number. When we issue you with a new card and book we would recommend that you change your PIN number. It’s a very simple procedure.
B: OK, it’s 672910.
A：您好，這里是IMBF銀行，我如何為您效勞呢？
B：我要掛失一個銀行卡和存折。
A：好的，先生。請您告訴我賬戶持有人的名字、賬號、賬戶里的金額以及您的密碼，行嗎？
B：嗯，賬戶用的是我的名字，Patrick Dean，是D-E-A-N。賬號是15273478841，賬戶里大約有20000塊。
A：好的，先生。差不多了，我只需要您的密碼。在我們給您發新的卡和存折時，我們會建議您更改密碼。這是個很簡單的步驟。
B：好的，密碼是672910。